Troubleshooting Remote Server Mount

Remote server mount failures come from a handful of common causes. Symptoms vary: some files transfer successfully while others fail, transfers stall, or the mount never connects. Files.com surfaces detailed error messages that identify the cause of the failure.

Use the pages below to diagnose the specific problem you're seeing:

• Authentication or firewall issues on the remote server
• General remote server issues
• Invalid file or folder names
• Invalid file sizes
• Slow transfer times
• Race conditions
• Connection timeout
• Mount setup issues
• High Availability Mount issues