Problems Setting Up Your AS2 Identity
If you are having problems setting up your AS2 Identity then the issue could be caused by:
| Issue | Resolution Steps |
|---|---|
| AS2 Identity, or Name, is not accepted. | Make sure you enter a unique Identity, or Name. Check that you haven’t already used the Identity, or Name. |
| My encryption/signing public certificate is not accepted. | Make sure that the certificate is in PEM or CRT format. Make sure that the certificate is not expired or revoked. Make sure that the public certificate corresponds to the private key that you entered. |
| My encryption/signing private key is not accepted. | Make sure that the key is in PEM or CRT format. Make sure that the key is not expired or revoked. Make sure that the private key corresponds to the public certificate that you entered. Make sure that the private key is not password protected or encrypted. To see if a private key is protected, open the PEM or CRT file in a text editor and look at the first line. If it says |