Some FTP clients assume that servers will automatically make parent folders for uploads if a given folder doesn't exist; these clients usually won't report an error when that parent folder doesn't exist. The FTP service provided by Files.com complies with the standards for FTP transfers, so by default, your site will not automatically create a folder when an FTP client tries to upload to a folder that doesn't exist. This can lead to frustration when your automated FTP process seems to have worked, but your files aren't transferred.

To prevent interruptions to your transfers, site administrators can configure your FTP service settings to automatically create missing parent folders when files are uploaded by FTP. Enabling this behavior will also apply to uploads via SFTP.