Files.com has servers across the globe and provides the option to configure the geographic region (and by extension, political jurisdiction) where your files will be stored.

Available Regions

• USA, Virginia
• Australia, Sydney
• Canada, Toronto
• EU - UK, London
• EU - Germany, Frankfurt
• Japan, Tokyo
• Singapore

Use Cases

Depending on your use case, the Files.com multi-region storage feature might be implemented for a number of reasons:

• Keeping or restricting files to a specific geographical region in order to comply with legal restrictions like GDPR, HIPAA, company policies, etc.
• Minimizing network latency for heavily used or large files frequently accessed by users residing in a region distant from the default region
• Conserving bandwidth in heavy traffic regions by leveraging the presence of servers in the same or nearby geographical region rather than transferring large files across multiple continents

Plans supporting Multi-Region Storage

In order to use more than one region on your account, you must be on an Power plan. Any plan below Power allows for selecting a single geographic region for the root (top-level) folder. That selection will set the region for the entire site. On an Power plan it is possible to configure any folders at any level for up to two geographic regions. The Premier plan has no limitation on how many regions can be used.

How it works

Multi-region storage settings are available only at the folder level. Individual files cannot be configured to be served from a different region. Changes to a folder's region will cascade down to its subfolders, provided they were created with the default setting of Inherit from Parent Folder.

Changing the Geographic Region

Steps for changing the geographic region of a folder:

1. Navigate to the folder to be served from a different region.
2. Click the gear icon to show the configurable folder attributes.
3. Near the top of the list, look for Geographic region for file storage.
4. Click anywhere in that row to reveal the options.
5. Next to Store files in select a different region from the dropdown list.
6. Save the updated geographic region settings for this folder by clicking the Save region settings button.

Additional Resources

Our detailed Technical Documentation provides step-by-step instructions and additional information on configuring multi-region storage.

Give Us a Shout

If you have questions or would like to discuss this (or any other) topic, please chat, email, or call us. We love to hear from you, and we are here to help!