The Files.com Partner Connector shape could fail or have issues due to the following causes.

Invalid API Key

Verify the response document of the Files.com shape in your Boomi process.

API Keys that are invalid or revoked will return a response document containing the following error message:

{
  "error": "The API key or Session token provided could not be used to validate this request. Internal Error Code: API1",
  "http-code": 401,
  "instance": "0434fde9-1967-4019-a4db-02ddc2001a1e",
  "title": "Invalid Credentials",
  "type": "not-authenticated/invalid-credentials"
}

Update the connector with a valid API Key and re-try the process.

Incorrect API Key Permissions

If your API Key does not have permission to access an item on Files.com, the response document will contain the following error:

{
  "error": "Not Found",
  "http-code": 404,
  "instance": "fa8f115b-0ffd-4abd-a37e-dc91a4518c06",
  "title": "Not Found",
  "type": "not-found"
}

Make sure that the API Key you are using has permission to access the item on Files.com or update the API Key to a new one that has permission to access the item.

Trying to Use List Folder Items on a Non-existent Folder

If you try to list the contents of a non-existent folder, the response document will contain the following error:

{
  "error": "Not Found",
  "http-code": 404,
  "instance": "fa8f115b-0ffd-4abd-a37e-dc91a4518c06",
  "title": "Not Found",
  "type": "not-found"
}

Make sure that the folder that you are trying to List on Files.com exists. You can observe and traverse the available folder structure by starting your List Folder Items operation at /, the root folder.

Trying to Use Download A File on a Non-existent File

If you try to download a non-existent folder, the response document will contain the following error:

{
  "error": "Not Found",
  "http-code": 404,
  "instance": "fa8f115b-0ffd-4abd-a37e-dc91a4518c06",
  "title": "Not Found",
  "type": "not-found"
}

Make sure that the file that you are trying to download exists by using the List Folder Item action, on the folder containing the file, prior to attempting the download.

Trying to Upload a File Into a Non-existent Folder

If the target folder does not exist, the Connector will create the entire folder path for you so that the file uploads successfully.

Trying to Upload a File Into a Folder Which Your API Key Has No Access Permissions For

If the target folder cannot be accessed, because the API Key has incorrect permissions, then the upload will fail and the response document will contain the following error:

{
  "error": "Not Found",
  "http-code": 404,
  "instance": "fa8f115b-0ffd-4abd-a37e-dc91a4518c06",
  "title": "Not Found",
  "type": "not-found"
}

Make sure that the Folder that you are trying to upload to is accessible by the API Key, prior to attempting the download. If the API Key type is site-wide then this error shouldn't occur as site-wide API Keys have access to all folders. If the API Key is owned by a user account then make sure the user account has access permissions to the target folder.