Email Notifications

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Email notifications deliver information to Users or Groups about specific file operations in your site, pushing relevant activity history information to the people who need to take action.

Email notifications are sent in batches, with email frequency options of every 5 minutes, every 15 minutes, hourly, or daily.

Notification emails will include a list of the matching actions within the configured notification period, limited to the first 100. If you require a more comprehensive or fine-grained notification solution, consider using Webhooks instead, perhaps in conjunction with a Zapier integration.

Users with folder admin rights can manage other users' notifications for the folders they manage. Site administrators can manage any user's notifications for any folder in the site.

Any other users (users who are not site administrators and do not have admin permissions for a folder) must have the History permission to configure email notifications for their own user accounts. Notifications created by this type of user can only include folders for which they have History permission.

File activity on a Remote Server Mount will never be included in email notifications. Your site does not poll remote servers used in a Remote Server Mount. Use a Remote Server Sync instead for realtime interoperability between Automations and Remote Servers.

Every email notification has 3 required settings associated with it: the user or group who will receive the emails, the path that is being monitored for activity, and the frequency those mails will be sent. Other options allow you to fine-tune the notifications so you're notified only about the activity of interest.

By default, users are not notified about their own file activities, but you can choose to include this type of activity in the notification's settings. This is disabled by default because it can generate numerous, potentially redundant emails.

You can also choose whether a notification for a folder includes all of its subfolders. By default, notifications are fully recursive, meaning that activity in any subfolders will trigger activity for the folder.

You can choose the types of activity (uploading, downloading, deleting, and copying or moving files into the target folder) that will cause an email to be sent. By default, only uploading files will cause an email notification because uploading is the most typical activity that someone needs to respond to.

You can choose to limit the file names that will generate a notification. By default, any file name can trigger the email notification.

If you are a site administrator or you have admin rights to the notification's folder, you can also limit exactly which users' activity will trigger the notification. By default, all users' activity can cause an email notification to be sent.

Activity from web visitors to Share Links is not included by default. You can choose to include this activity in the notification's settings. If your intent is explicitly to monitor that a Share Link was received, or that your recipient uploaded to a Share Link, there are separate notification options that can be enabled on your Share Link.

If you're setting up multiple notifications for different folders that go to the same people, you may want to customize the message that is included in the notification email.

If a user has any notifications that are sent once per day, the Daily email notification send time user setting can select the hour when daily notifications will be sent. Site administrators can modify the Daily email notification send time value for a user in the user's settings. All users can change their own Daily email notification send time in the My account page. The setting does not appear for a user who does not have any notifications configured to be sent once per day.

You can delete email notifications for any folder that you have access to within the site; your privileges will determine whether you can delete other users' notifications. Site administrators or users who have admin rights to a folder can remove email notifications. Other users can disable their own notification for a folder.

Each notification email includes a link at the bottom to Update your mail preferences or unsubscribe from these e-mails. Clicking this link takes you to a page that lists all of your currently active notifications. You can disable individual emails or use the Permanent Removal Option to opt out of all future emails for all notifications. Clicking the Don't email me anything, ever again button is a permanent step, and cannot be undone, even by our support staff.

When a user account is deleted, any email notifications associated with that user are automatically removed.

First, verify that the user hasn't unsubscribed or had a hard bounce. A hard bounce is an email that has been returned to the sender due to a permanent error - most often, an invalid address. If a user's notifications have been permanently unsubscribed due to a hard bounce, first fix the problem that prevented the user's mail server from accepting the email. Once you have verified the email address will work, contact support to reset the email's status.

You should also ensure that the user has an email address set. Some users have an email address as their username yet leave the email field blank, which means your site doesn't have an address to send notifications. If this happens, copy the proper address into the email field for the user.