Files.com will save backups of files that are deleted, and retain such backups for the period of time you specify in your site settings.

In order to retrieve backups of deleted files, you must submit a Support Request. Once we receive the request, our team will process the restoration.

In the support case description, you will need to provide all of the information our team needs to complete the restoration. This includes the full path for each of the files and/or folders you would like restored; the earliest date you would like us to restore from (typically, the date the files were deleted); and whether you would like the files restored to their original locations (recommended), or into a fresh restore folder within your root folder.

Once we receive your request with all of the necessary details, our support team can restore the files for you. File restores through support are not guaranteed. While our support team will always attempt to restore deleted files, the files may not be available for restore.

We can only perform this action for files deleted within the retention period specified by your Retain backup copies of files after deletion setting, in accordance with our Data Retention Policy.

Files can only be restored once. Additional attempts to restore the same files will fail.

Files modified using FTP, SFTP, or other apps that modify files inline without uploading them as a fresh upload may not be stored as a fresh version for restoration purposes.

Retain Backup Copies of Files After Deletion

Site administrators can configure your site's data retention settings with the number of days to Retain backup copies of files after deletion. This is the maximum number of days your site will retain deleted files before they are permanently removed from your storage.

You can disable any retention of deleted files by setting the value to 0 days, or set an infinite retention period by setting this value to 99999 days.

The setting for retaining deleted files will apply to all deleted files retroactively, and it will take up to 24 hours for files to be removed after changing this setting. The storage used to store these files will count in your site's usage.

Remote Servers

Data stored on Remote Servers are under the control of those storage vendors. Deleted files on Remote Servers cannot be restored by Files.com.

Some of the cloud-based storage solutions, such as Amazon S3, Backblaze, Box, Dropbox, Google Cloud, Microsoft Azure Blob, Microsoft OneDrive, Microsoft Sharepoint, and Wasabi may support restoring deleted files. Please contact the owner, or vendor, of the Remote Server to find out what options they provide for restoring deleted files.