Ensuring Data is Stored, Accessed, and Transmitted in a Specific Region

Files.com provides a number of configuration options that allow you to control where your data is stored, where data can be accessed from, and where data will be routed through during transmission. This allows you to configure Files.com to use a single region in order to meet data sovereignty and geographical data boundary requirements.

There are four steps to ensure that your data is stored, accessed, and transmitted in a specific region.

First, configure your top-level Root Folder to be stored in your desired region. This region will be inherited by all other folders, unless specifically overridden. Overridden folders that are configured for other data regions will use those regions for data storage only. Data transmission and data access for overridden folders will still be routed through the region specified for the Root Folder (provided the following configurations are also applied).

With your top-level root folder set to your desired region, configure the Remote Servers settings to restrict the routing of data to your desired region.

To ensure that traffic from your end-users will be restricted to the correct region, configure the Global Acceleration setting to use your desired region.

Prevent any users from connecting from other regions by configuring the Allowed Countries to specify only countries within your region.

Files.com Editor

Due to the need to support co-editing, the Files.com Editor environment uses temporary storage and processing in our USA region regardless of the region in which files are stored permanently. This temporary storage is managed automatically by Files.com and files are not retained in the USA beyond an editing session.

Other Systems

In order to be comprehensively restricted to a region, you should ensure that all other connected remote systems also reside in your chosen region. This includes identity providers, remote storage solutions, notification services, any connected iPaaS.

Depending on your region, the ability to restrict the above third party services may, or may not, be available to you. Please contact your third-party vendors to find out what regional configurations are available to you.