Syncs Logs
The Syncs log shows the status and details of all Remote Server synchronization events across your site, involving scheduled pushes and pulls of files and folders between Files.com and the remote server.
Possible sync operations include Sync, List, Delete, Delete Source, Sync Overwrite, and Create Directory. This log provides comprehensive information for each sync run, including the start time, Sync ID, operation type, accessed file paths, and current status. It also displays the External Event ID, which links to detailed logs for each action performed during the run. You can view informational messages and error details if any failures occur, making it easy to track and troubleshoot synchronization activities.
We retain these logs for 90 days.
If you are looking for the detailed individual actions performed with your Remote Servers or Files.com on-premise agents, refer to the Outbound Connections logs.
Below are the details available in the Syncs logs.
| Column | Details |
|---|---|
| Date | Start time of the Sync operation. |
| Sync ID | ID of the Sync. Clicking the Sync ID will take you to the Sync Setup page, where you can view the details of the Sync configuration. |
| External Event ID | ID of a specific run of the Sync. Clicking the External Event ID will take you to the detailed logs for each action performed during the run. |
| Operation | Type of the Sync operation. Possible values include Sync, List, Delete, Delete Source, Sync Overwrite, and Create Directory." |
| Path | Path accessed on the Remote Server. |
| Status | Current state or final outcome of the Sync run. Status values can be Partial Failure, Retried Failure, Failure, Success, or Skipped. |
| Message | Information message for this specific run. |
| File Type | It shows whether it is a file or folder. |
| Size | Size of the file. |
| Error | Error details in case the Sync encounters a failure. |