Logging
Files.com maintains comprehensive audit logs to track file activity, user actions, and administrator activity at the site level for security, compliance, and troubleshooting purposes.
One of the most common questions our customers face is whether their files have arrived from or reached their counterparty, partner, or the system where the files need to be delivered. For this and many other purposes, our advanced logging system provides real-time visibility and monitoring, ensuring that every action on the site is being logged.
These logs serve multiple purposes, including auditing user and file activity, troubleshooting, diagnosing file transfer issues, remote server sync operations, automation runs and API calls. Additionally, they are helpful for tracking inbox and shared link usage, and to monitoring emails sent by Files.com.
Our comprehensive logging is available for site administrators. The logs can be accessed using the web app, APIs, or the CLI app. Our support teams will also have access to the same logs on the back-end to enhance troubleshooting when working with our teams.
Below is the list of all logs available for your site, they are broken down based on the services associated with the logs.
| Log | Description |
|---|---|
| Settings Changes | Shows changes made to site-wide settings and configurations, and changes made to folder settings. |
| History | Shows site-wide activity of files, user accounts, groups, logins, permissions, and API Keys. |
| User activity history | Shows the selected user's activity. Includes file and folder activity by the user, login attempts by the user, and changes made to the user account by an administrator. |
| Folder activity history | Shows the selected folder's activity. Includes file and folder activity performed within the selected folder. |
| FTP Logs | Shows detailed FTP file transfer activity. |
| SFTP Logs | Shows detailed SFTP file transfer activity. |
| AS2 transmissions | Shows the inbound and outbound AS2 transmissions between your Files.com site and your AS2 trading partners. Includes Message Disposition Notification (MDN) information. |
| WebDAV Logs | Shows detailed WebDAV file transfer activity. |
| External events | Shows events that occurred when interacting with external systems. Includes Remote Servers, external identity systems (LDAP, SAML), and the Files.com CLI App. |
| Outbound Connections | Shows detailed audit log of actions performed to your Remote Servers and Files.com on-premise Agents. |
| Webhook activity | Shows the results of webhook calls made from your Files.com site to other systems. |
| Automation activity | Shows the actions performed by the selected automation and their results. |
| Share Link usage | Shows the download activity for the selected Share Link. |
| Inbox usage | Shows the upload activity for the selected Inbox. |
| Inbox registrations | Shows details of the user registrations for the selected Inbox. |
| Inbound Emails | Shows list of the emails received for inboxes configured with an email address. |
| Outbound Emails | Shows list of the emails sent by the server. |
| Public Hosting | Shows all requests to access your publicly served folders. |
| Site usage | Shows site-wide utilization of storage, bandwidth, APIs, and user accounts of your Files.com site. |
| API Logs | Shows detailed audit log of API requests made to your site. |