Logging

Files.com maintains detailed audit logs that track file activity, user actions, and administrative operations at the site level. These logs provide a complete record of activity on the site, which enables troubleshooting and auditing.

Administrators use logs to investigate issues, understand system behavior, and trace the flow of files across transfers, automations, and integrations. When a process fails or produces unexpected results, logs show what occurred, when it occurred, and where the failure happened.

Logs also provide an audit trail of all activity. Administrators can review who performed each action, how data moved through the system, and when events occurred. This record supports accountability, security investigations, internal controls, and compliance requirements.

Administrators often need to confirm whether a file completed its intended transfer. This includes verifying that a file uploaded successfully, reached a partner, or moved into a target system. The logging system records each stage of the file lifecycle, including when a transfer starts, completes, or fails. Administrators can use this data to confirm delivery status, trace file movement across integrations, and identify the exact point of failure.

The system records events in real time, which allows administrators to monitor activity as it happens and take immediate action when needed.

Logs cover all major system activity and furthermore, they are separated by their function including user and file activity, file transfers, remote server synchronization, automations, API requests, inbox activity, shared links, and outbound emails.

Users with administrative permissions can access logs through the web application, APIs, and the CLI. Files.com support teams access the same log data on the backend to assist with troubleshooting.

Available Logs

The table below lists all logs available on your site. Each log tracks activity for a specific service or feature and helps administrators investigate issues and audit system activity.

Log Access and Delivery Options Using SIEM

In addition to manual review through the Files.com web interface, APIs, and CLI, Files.com supports automated log analysis and processing through multiple delivery methods.

Logs can stream directly to SIEM platforms including Splunk, Microsoft Sentinel, Sumo Logic, Datadog, and New Relic to support monitoring and alerting. Logs can be written to files through Log File Streaming to support batch processing and retention.

These options allow logs to be consumed in ways that align with operational, security, and compliance workflows.